McKinney Auto Repair

My 10+ years of being a customer coming to a close today. Maybe it’s new ownership, new policies, maybe people just don’t want to do the work anymore. I’m not sure. The upsellIng on everything has gotten out of control. Brought my Jeep in for an oil change and inspection a couple years ago and in their quest to upsell, they removed a plug from my transfer case. I didn’t ask them to do this or check anything else. They didn’t tighten the plug or forgot to put it back and as a result, fluid got flung all over and driving it in this state caused a few hundred dollars of repairs. I’m very lucky it wasn’t much much more. I forgave the mistake and continued as a customer for a while but today’s experience is the end for me. Today a headlight change that they’ve done for me in the past for 25 bucks (labor cost) is now $200+ claiming they have to remove a bumper. The bumper absolutely doesn’t need to be removed for the headlamp change. They could literally look at my service history and see the headlamp swapped ~6 years ago. I drove down the street and had the headlight changed for less than $25. (three bulbs for $70) It’s been years of pretty good service but the last couple have changed my mind. Buyer beware and get second opinions.

Like the speed and service but don't fall for their new air filter bullshit, the amount of times they've told me I need a new air filter and tried to charge me 80 bucks for it only a day after I changed it out.

These guys are all so very nice and take good care of me. They never try to pressure sell me services, but will let me know what my car needs according to mileage. I have mobility issues and they always make sure I get inside safely and back into my car when done. I do believe they go above their job...

I always use McKinney Oil XChange because their staff is always friendly and you get in and out quickly.

Apparently mufflers arn’t mufflers. 2 other shops can see that they clearly are.

Good group of guys who are friendly and courteous. Nice waiting room with refreshments. In and out in 15 minutes with fresh oil, lubricated and all areas checked.

They damaged my engine. They put in bad quality oil. My engine was damaged 40 miles after the change. They said they had informed me of a noise in my engine and it is a lie. It was a good engine and ran without problems. 40 miles after being here it was damaged. It's not 7000 miles, just 40 miles after service. I came in with 163277 miles and it broke down at 163317. I asked you for videos of the car coming into your shop with noise and you told me you have no audio on your cameras. But I have the videos and pictures of my car and I will upload them all and you will be left looking like a liar.