My 10+ years of being a customer coming to a close today. Maybe it’s new ownership, new policies, maybe people just don’t want to do the work anymore. I’m not sure. The upsellIng on everything has gotten out of control. Brought my Jeep in for an oil change and inspection a couple years ago and in their quest to upsell, they removed a plug from my transfer case. I didn’t ask them to do this or check anything else. They didn’t tighten the plug or forgot to put it back and as a result, fluid got flung all over and driving it in this state caused a few hundred dollars of repairs. I’m very lucky it wasn’t much much more. I forgave the mistake and continued as a customer for a while but today’s experience is the end for me. Today a headlight change that they’ve done for me in the past for 25 bucks (labor cost) is now $200+ claiming they have to remove a bumper. The bumper absolutely doesn’t need to be removed for the headlamp change. They could literally look at my service history and see the headlamp swapped ~6 years ago. I drove down the street and had the headlight changed for less than $25. (three bulbs for $70) It’s been years of pretty good service but the last couple have changed my mind. Buyer beware and get second opinions.
Thank you for the feedback. That is not the experience we want you to have with us. I am pretty sure there was a misunderstanding that caused this quote to be given out on our end. I do apologize about that and we greatly appreciate your business and support for the past 10 years and hate to see you leave. Please reach out to me at 469-767-677 so I can get more information.
- McKinney Oil Xchange