Very fast and I wasn't pressured to buy things I didn't need. They simply informed me that I would eventually need to have my power steering fluid replaced in the next year or so, and then had me in and out in 10 minutes. If you are confused about how to get someone's attention, pull up to the garage instead of parking, someone will come up to your window and tell you what to do. They don't have a formal reception, it's literally a garage, which is probably why it's so fast.