In response to the owner’s comment: While I disagree that a large man’s ring with blunt edges (as many of them have) couldn’t cause this type of damage I do find it suspicious that he removed his ring after I confronted him about the damage but before I speculated about the ring to him. Either way, I will admit that I do not actually know what caused the damage to my vehicle. If it wasn’t a ring perhaps it was a screwdriver which I’m sure you keep on the premises. The key issue is really that it wasn’t there when I got out of the car but was there when I got back in. We’ve been here a few times for inspections and oil changes and always had a really nice experience. The staff has always been very polite and quick. Unfortunately, I took my Corvette in last week and they scratched the heck out of the right side of my steering wheel while joyriding it through the the strip mall parking lot during an inspection. I noticed as soon as I pulled out of the lot and returned immediately. The manager took a look at it, went inside, took the ring off of his right hand and told me he didn’t do it because he only drove it from the parking spot to the entrance of the garage. He then asked what I expected him to do. I explained that I would expect the shop to pay to fix the damage and he assured me that he didn’t do it but had me leave my number for his boss to contact me. After a follow up phone call to the shop and an email through their website I was contacted two days later asking for a photo of the damage. He informed me that the damage was too severe to be caused by a ring and that they wouldn’t be paying for it. If this was a minor scratch in the leather I could write it off to simply never having noticed but because of the texture and depth of the tear I know that it wasn’t there when I handed them my key. Accidents happen all the time but I’d recommend doing business with a company with more integrity.
Thank you for the feedback. We understand how frustrating it is but the cuts are too deep to be caused by a ring.
- McKinney Oil Xchange